PART A: GENERAL TERMS AND CONDITIONS
This document/agreement/understanding is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to time) read with Information Technology Act, 2000 (amended from time to time) and does not require any physical or digital signatures.
These Terms and Conditions (“Terms”) constitute a legal agreement between You and Razorpay Software Private Limited (“Razorpay” or “us”, or “we” or “our””). The Terms, constituted of Part A: General Terms and Conditions and Part B: Specific Terms and Conditions, govern Your access to and use of Razorpay services, including payments, technology, software, analytics or any other services, tools or products offered or made available by Razorpay and/or its Affiliates, and/or their Facility Providers, (“Services”). The Services may be offered or made available to You via our website, mobile applications, software, APIs, social media, or other access channels (“Platform”). “You”, “Yours”, “Yourself” or “Merchant” refers to customers, who may be a non-registered individual or corporate body, who register for, use, or access the Platform or Services. The Services provided by Razorpay through the Platform are available and are appropriate only for use in India.
Please read these Terms carefully before accessing the Platform or using the Services. By accessing the Platform or using the Services, You agree to be bound by these Terms, including our Privacy Policy and any other policy applicable to the Services received via the Platform. If You do not agree to these Terms or do not wish to be bound by these Terms, You must immediately terminate the use of the Services. Razorpay reserves the right to amend or otherwise modify the Terms at any time by posting an updated version on the website. The updated Terms shall take effect immediately upon posting. It is Your responsibility to review these Terms periodically for updates/amendments. Your continued access of the Platform or use of the Services signifies Your assent/ratification of the updated or modified Terms. If You object to these Terms or any subsequent modifications to these Terms in any way, Your only recourse is to immediately terminate the use of the Services.
We may require You to agree to additional terms in connection with specific Services, provided either by Razorpay or its Affiliates, that You may avail from time to time. You agree to be bound by supplemental terms of any specific Service that You access or use via our Platform and/or are available by hyperlink on our Platform. We may ask You to agree to those supplemental terms by way of ‘acceptance’. Should You choose to avail any specific Service, You may be required to complete forms and provide additional data/information. You hereby give your consent for us to store, and use the data/information You provide on the Platform during (i) the initial sign up/registration process and (ii) registration or onboarding for any specific Service in future. You hereby further give Your consent for us to pre-fill forms for the registration or onboarding process of any specific Service with such data/information provided. You acknowledge and agree that we reserve the right to verify, and re-verify where applicable, the data/information You provide in relation to any specific Service. Your right to access and use any specific Service is subject to successful completion, at our sole discretion, of registration or onboarding process for that specific Service. To the extent these Terms are inconsistent with any supplemental terms for a specific Service, then those specific terms shall prevail over these Terms. You further agree that any claims relating to any specific Services shall be brought solely against the Razorpay Affiliate providing the specific Services.
Where You intend to avail online as well as offline payment aggregation services, You understand and agree that online Services will be provided by Razorpay Software Private Limited and offline Services will be provided by Ezetap Mobile Solutions Private Limited (Razorpay POS), an Affiliate of Razorpay. You acknowledge and agree that the provision of offline payment aggregation services by Razorpay POS will be governed by Part A: General Terms and Conditions along with Part VII: Specific Terms for Offline Aggregation Services and Devices of Part B: Specific Terms and Conditions enumerated below. For the avoidance of doubt, the reference to Razorpay under Part A: General Terms and Conditions shall include Razorpay POS as well.
2. Scope of Services
Razorpay provides payment aggregation, processing, and related technology services to individuals and businesses in India. These services may include online and offline payment solutions, analytics, and financial tools.
3. User Responsibilities
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You must be at least 18 years old and capable of entering a binding contract.
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You agree to provide accurate, complete, and updated registration information.
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You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
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You must comply with all applicable laws, including KYC, RBI, and anti-money laundering regulations.
4. Data Usage and Privacy
By using Razorpay, you consent to the collection, storage, and use of your data in accordance with its Privacy Policy. Razorpay may share data with partner banks, financial institutions, and affiliates for service delivery, analytics, and compliance purposes.
5. Payments and Fees
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Razorpay charges fees for its services as per agreed terms.
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All applicable taxes, including GST, will be added to these fees.
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Razorpay reserves the right to modify its pricing and fee structure.
6. Refunds and Chargebacks
Refunds are initiated at the discretion of the Merchant. Razorpay will process them only upon Merchant initiation and to the original payment method. Chargebacks and fraudulent transactions are the sole responsibility of the Merchant.
7. Prohibited Activities
Users are strictly prohibited from using the services for:
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Illegal goods and services (e.g., drugs, weapons, counterfeit items).
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Gambling, adult content, or cryptocurrency trading.
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Fraudulent or misleading transactions.
8. Liability and Indemnity
Razorpay is not liable for any loss, damage, or interruption of service caused by external factors. Merchants agree to indemnify Razorpay against any claims, losses, or damages arising from misuse of the services or violation of these terms.
9. Termination and Suspension
Razorpay may suspend or terminate your account at any time for policy violations, suspicious activity, or non-compliance with laws. Upon termination, you must cease using all Razorpay services.
10. Governing Law and Jurisdiction
These terms are governed by the laws of India, and any disputes will be settled in the courts of Bangalore, Karnataka.
Disclaimer:
This summary is for informational purposes only. Users are encouraged to read the full Terms of Use for complete details on rights, obligations, and compliance requirements Read More …………..
